All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.
If the product you received is deemed defective your order is eligible for a return or exchange.
We thank you for understanding this policy!
I RECEIVED A DEFECTIVE / WRONG PRODUCT
We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at:
Be sure to include your order number, name, email used for the order and the name of the actual product. Please attach a picture of the product(s) to indicate the mishap. Example: showing the defect, the size, or wrong item.
Your satisfaction is our number one priority, and we will make sure you receive high quality product.
DO YOU OFFER SHIPPING WITH TRACKING?
Yes, all ADAC's shipping methods have tracking. Please note that the quality of tracking may differ for some local carriers.
HOW QUICKLY ARE PRODUCTS SHIPPED?
Here are the approximate shipping times for each shipping method we offer:
- Overnight: next day delivery in the US
- Express: 1-3 business days in the US, Canada, and internationally
- Standard (Flat): 3-4 business days in the US, 6-10 days in Canada, 5-20 days internationally
HOW ADAC IS ADAPTING TO COVID-19?
ADAC works with a fulfillment partner to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on. Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer, but your order will reach you. Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.
Is it safe to receive packages from areas where Covid-19 has been reported?
Yes. According to the World Health Organization , the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.